AIvoiceagentthatpicksupeverycall,ineverylanguage.
Deploy a multilingual AI voice agent on Vapi and Retell that answers inbound calls, dials outbound, qualifies leads, and books meetings on Cal.com — 24/7 across 30+ languages including English, Hindi, Malayalam, Tamil, Telugu, and Kannada. Every conversation lands in your CRM with a full transcript.
What is an AI voice agent?
An AI voice agent is autonomous software that answers phone calls using large language models, text-to-speech, and speech-to-text — replacing a human receptionist for scheduling, qualifying, and routing. Built on voice AI platforms like Vapi and Retell AI with Anthropic Claude, OpenAI, or Google Gemini reasoning, an AI voice bot holds real-time conversations, reads calendars, updates CRMs, and escalates to humans — 24/7, in any language, at a fraction of human cost.
How it works end-to-end: a modern voice agent loops caller audio through Deepgram speech-to-text, the LLM (Claude / OpenAI / Gemini) plans the next response with tool access to calendars, CRM, and RAG knowledge bases, and ElevenLabs synthesises the reply — the full round trip runs in under 2 seconds. Neogen Media builds production-grade conversational AI agents for service businesses, clinics, education, real estate, and D2C brands across India. Every voice agent is wired into the Neogen Automation Stack, so the same conversation that happens on the phone also flows into your WhatsApp, Cal.com, CRM, and reporting — no manual handoff.
What this unlocks for your team
24/7 coverage
No missed calls at 11pm, weekends, or during peak hours — your voice AI answers in under 1 ring.
Multilingual
One conversational AI agent switches between 30+ languages mid-call via our Vapi + Deepgram stack — from English and Hindi to all six major South Indian languages.
Books meetings
Reads Cal.com or Google Calendar availability in real-time and confirms slots during the conversation.
CRM-native
Every call logged with transcript, intent, summary, and next-action pushed to your CRM automatically.
How does an AI voice agent work technically?
A voice agent runs a stateful conversation loop with three services wired together: Deepgram (or Whisper) transcribes the caller’s audio in real-time, the LLM — Anthropic Claude, OpenAI, or Google Gemini — plans the next response using call context plus tools (calendar, CRM, RAG retrieval), and ElevenLabs synthesises a natural voice reply. Twilio handles the telephony layer. Tool calls to Cal.com or HubSpot happen mid-conversation in under 300ms so the caller never hears a pause.
Discovery + call mapping
We listen to 20-30 of your existing calls, map the 5-8 most common intents, and define the agent’s personality, escalation rules, and integration surface area.
Prompt + voice design
We write the system prompt, design the conversation flow in Vapi or Retell AI, and pick the right ElevenLabs voice for your brand and language mix.
Integrations + tooling
Cal.com / Google Calendar, your CRM, WhatsApp, n8n workflows, and RAG over your product and service docs are wired as tools the agent can call mid-conversation.
Beta + tuning
2-week shadow run on a percentage of real calls. We review every transcript, tune the prompt, fix edge cases, then roll to 100 percent traffic.
Monitoring + retainer
Live dashboard for call volume, escalations, and outcomes. Monthly tuning retainer keeps the voice agent improving as your business changes.
Where teams deploy this
Inbound reception
Replace your front-desk receptionist for booking, FAQs, routing, and after-hours coverage.
Lead qualification
Auto-call inbound web and Meta leads in under 60 seconds; qualify and book hot ones on the spot.
Appointment reminders
Outbound calls 24h before to confirm, reschedule, or cancel — cuts no-shows by 30-50 percent.
Sales SDR cadence
Outbound discovery calls, voicemail drops, and human-style follow-ups at 50x the volume of an SDR.
Customer support triage
Handle Tier-1 questions (order status, delivery, refunds) and escalate Tier-2/3 with full context.
Post-purchase check-ins
NPS surveys, review requests, and upsell offers via warm conversational outbound.
Built on best-in-class tools
AI voice agents built on the Neogen Automation Stack
Every Neogen Media voice agent ships on our standard automation stack — not a one-off script. n8n orchestrates calendars, CRM, and WhatsApp follow-up. Anthropic Claude, OpenAI, or Google Gemini powers reasoning — picked per use case. Deepgram handles speech-to-text, ElevenLabs synthesises the reply, and Twilio delivers the telephony. Monitoring, version control, and handover are baked in from day one.
- n8n orchestration so calls trigger CRM updates, WhatsApp follow-ups, and reporting in one flow
- RAG over your knowledge base so the agent answers product, pricing, and policy questions accurately
- Multilingual prompt engineering across 30+ languages via the Vapi + Deepgram + ElevenLabs stack
- Live monitoring dashboard with cost-per-call, intent distribution, and escalation rate
- Version control + change log so every prompt update is auditable
- Full handover with documentation — you own the agent, we don’t lock you in
ShipyourfirstAIvoiceagentin14days.
Free 30-minute call with a Neogen Media AI voice agent engineer. Bring 5 inbound recordings; we’ll show you exactly what a Vapi / Retell agent would have done differently.
A map of every manual task worth automating
Ballpark ROI on your top 3 automation opportunities
Honest read on whether we are a fit — or who is
AI voice agents — questions buyers actually ask
Real questions from founders evaluating voice AI in 2026. If yours isn’t here, ask on the strategy call.
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